Refund and Returns Policy

The Roasted Slice is committed to providing high-quality food and excellent customer service. Please review our refund and return policy to ensure clarity:

Refund Policy

• Order Issues: If there is an issue with your order (e.g., incorrect item delivered, spoiled food, or missing items), please contact us within 24 hours of receiving your order.
• Eligibility for Refund:
  • Incorrect items delivered.
  • Food quality issues (e.g., spoiled, undercooked, or damaged items).
  • Missing items in the order.
• Process:
  • Call us at 051-2843636 or email us at info@theroastedslice.com with your order details and a photo of the issue (if applicable).
  • After verification, refunds will be processed within 5-7 business days.

Return Policy

• Dine-In Orders: If there is a problem with your food during a dine-in experience, please notify the staff immediately. We will replace the dish or provide a refund based on the situation.
• Takeaway Orders: Food once delivered or picked up cannot be returned. However, refunds or replacements may be issued for verified complaints.
• Non-Refundable Situations:
  • Change of mind after order preparation.
  • Delay caused by third-party delivery services.

Replacement Policy

• Replacement will only be offered for complaints made at the time of receiving the food or within 24 hours of delivery.

Contact Information

For refunds, replacements, or any other concerns, you can reach us at:

• Phone: 051-2843636
• Email: info@theroastedslice.com

We value your trust and aim to provide a seamless experience. Thank you for choosing The Roasted Slice!